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Ola refunds and auto bills will have to see a big route change

By Economic Times - a month ago
CCPA has ordered Ola to let customers choose between a bank account refund and a ride coupon. Providing only a coupon was deemed unfair. Ola must now offer invoices for auto rides. The changes include improved grievance redressal, clear cancellation policies, fare breakdowns, proper driver instructions, and prompt payment to drivers.

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