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'Ground staff denied everything': Passenger shares harrowing experience on diverted flight

By Economic Times - 10 months ago
Passengers of a Mumbai-Ranchi flight had a harrowing experience when the flight was diverted to Kolkata due to bad weather. The airline staff refused to make arrangements for them despite promising it onboard. IndiGo, however, said it provided meals and offered a refund or alternate flight. Passengers, including pregnant women and elderly people, were left to make their own arrangements at a third location.

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