The application of AI is not limited to just customer-facing chatbots and it is also being used for behind-the-scenes applications in areas such as personalised recommendations, marketing, summarization and content generation. In a global perspective, however, Indian startups have not been pioneers, unlike, say, Swedish unicorn Klarna, which used the technology to replace 700 human agents, said Rohit Pandharkar, AI partner, EY. Read The Rest at :