IN recent years, the growth of the business process outsourcing (BPO) industry in the Philippines has been unprecedented, boosting the country's economy and providing employment to around 1.7 million Filipinos in 2023.

This is foreseen to carry on in the coming years as new technology and global demand for BPO services continue to rise.

With this, it is safe to say there is no better time to enter and explore the BPO industry than now.

Whether an existing BPO employee or an aspiring one, here are some tips to help one make the most of this opportunity:

Assess self. Identifying strengths and opportunities for improvement is the crucial first step in taking control of career growth.

Set career goals. Once done with self-assessment, it is time to set goals. Whether these are short-term, long-term or both, having goals can help effectively visualize the future and identify what actions to take to achieve them.

Learn and develop new skills. Global BPO company iQor, for example, provides leadership training and development programs to its employees to equip them with new skills and support their personal growth.

Be open to feedback and mentoring. This tip best applies to those currently working in BPO companies. Feedback from supervisors is important in career improvement, so always participate in performance evaluations.

Choose the right employer. One thrives better in a chosen career path if in a place that freely lets one do so. This is why it is important to do research before applying for a position in BPO companies.

If you are looking for a place to work and grow your career, iQor is the place to be. iQor is a Great Place to Work-Certified value-driven global BPO organization committed to creating rewarding experiences and human connections.

Visit https://www.iqor.com/ or follow iQor on social media for more information.

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