PLDT Inc. (PLDT) and its subsidiary Smart Communications (Smart) have obtained the National Privacy Commission's (NPC) seal of registration, solidifying their commitment to customer data security.
"This is aligned with our goal of implementing the best global practices when it comes to protecting our customers' data privacy," said Leah Besa-Jimenez, chief data privacy officer at PLDT and Smart.
"We have been working closely with the NPC in taking the lead to do what is right by our customers, and in mobilizing our entire organization to put a premium on upholding data privacy in the way we design our systems, processes, products, and services," she added.
PLDT and Smart said they continued to care for the privacy and security of the communities they served by implementing initiatives such as SIM registration via QR codes and cybersecurity talks to educate customers.
All employees, including store frontliners, also consistently undergo mandatory data privacy refresher courses that require 100-percent compliance at all levels across the organization.
PLDT and Smart also reiterated their support for the initiatives of the NPC in protecting Filipinos' data.
From customer service frontliners in the stores to experts in the cyberSecurity Operations Group (CSOG) Command Center, the telcos said they were prepared and capable of protecting the privacy and security of customers at various levels.
The PLDT Group was said to also actively engaging global organizations, national government agencies and like-minded institutions for a multi-stakeholder approach to combat online sexual abuse and exploitation of children, and child sexual abuse and exploitation materials (CSAEM)-related issues.
As of end-2023, the PLDT Group had blocked 1.5 billion user attempts to access CSAEM
Last year, the group's cybersecurity infrastructure was said to have also fended off more than 16 billion attacks and attempts to breach its network and blocked more than 65 million SMShing messages. Smart, likewise, blacklisted more than 315,000 mobile numbers.
PLDT shares fell by P45, or 3.21 percent, to P1,355 each on Friday.
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