Fintechs can earn trust if they treat the customers fairly, says RBI deputy guv

A senior official from the Reserve Bank of India stressed that fintech companies should prioritize social and macroeconomic interests over business gains. Highlighting the role of Self-regulatory Organisations (SROs), Deputy Governor T Rabi Sankar urged fintechs to build customer trust through fair treatment and honest communication, avoiding misleading practices for long-term success.
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