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DoT maintains ISO certification for 7th straight year, highest standards of government service

By Manila Times - 23 hours ago
For seven straight years, the Department of Tourism (DoT) successfully passed the ISO 9001:2015 certification, a testament to the department's consistent and continuous upholding of quality management. During the closing ceremony of this year's recertification process, Tourism Secretary Christina Garcia Frasco emphasized the DoT's commitment to excellence in government service. Frasco said: "As this process of third-party recertification concludes, we are filled with a deep sense of relief, for one, but also optimism that with the right standards in place, the exercise of our functions is not only to the minimum level of compliance but rather to always exceed that which is expected of us, which is to deliver performance in terms of tourism for the country. And so, achieving and maintaining our ISO certification is not just a milestone for the Department of Tourism, but our commitment to serving with excellence." The activity was also participated in by DoT officials and officers from the regional offices via video conferencing. The DoT first earned the highly regarded certification in 2018, followed by successful third-party surveillance audits in 2019 and 2020. In 2021, the DoT passed its recertification audit, further maintaining its high standards of service. By 2022 and 2023, also the beginning years under the helm of Secretary Frasco, the DoT retained its certification, passing two more surveillance audits without any non-conformities. The tourism chief recognized the consolidated efforts of the entire DoT from its officials to all its employees, which made the recertification possible again for seven consecutive years.

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