IN an industry where customer satisfaction is paramount, PlayTime, the country's fastest-growing online gaming entertainment platform, sees the value of high-quality customer service and earning the trust of its strong subscriber base of more than 15 million.

Guided by this principle, PlayTime continues to focus on the support provided by its customer service (CS) department, setting the standard by providing personalized and effective solutions for its loyal subscribers.

Over the past eight months, the team has handled 149,600 inquiries, with a current first contact resolution rate of 92 percent.

Operating on a 24/7 basis, the CS team members are problem solvers, offering assistance in ensuring that every issue is solved, whether about accessing an account, navigating or troubleshooting the gaming platform.

Besides the usual daily concerns, they also assist in ensuring the safety and security of loyal subscribers' winnings.

Each team has its own set of standard operating procedures and processes, but one thing that binds them all is when another team requires support, other team units are always ready to lend a helping hand.

CS team members are cross-functionality trained to ensure exemplary customer service is never compromised. Combining in-depth knowledge of the platform with a friendly personal approach makes every interaction leave customers feeling confident and cared for.

"We invite our subscribers to reach out at any time and experience the superior service that sets PlayTime apart in the online gaming industry," PlayTime deputy customer service head Heintz Cristobal Langdet II said.