Qantas agreed to pay a $66 million fine and $13 million in compensation after a scandal involving "ghost flights," where seats were sold on cancelled trips. The airline admitted misleading consumers by advertising flights that were not operating. The Australian Competition and Consumer Commission criticized Qantas' behavior, stating that many consumers were affected. Qantas apologized for the situation, acknowledging it failed to notify customers of cancellations promptly. The airline, known as the "Spirit of Australia," has faced challenges, including criticism over ticket prices and service quality.