Reserve Bank of India Governor Shaktikanta Das criticized private sector banks for their handling of customer complaints at a Mumbai conference. Das expressed concern over the misclassification of complaints as queries and urged banks to prioritize customer-centricity over profit, emphasizing ethical conduct and robust grievance redressal mechanisms.
Disclaimer : Mymoneytimes implements extreme caution and care in collecting data before publication. Mymoneytimes does not liable for the adequacy, accuracy or completeness of any given information. Hence we are not liable for any kind of direct or indirect loss caused by the use of such information.