State Bank of India (SBI): A driver managed to change SBI's net-banking access from 'view-only' to 'transaction' and prematurely broke the fixed deposits (FD) kept by a senior citizen couple. This incident which happened in Hyderabad was ultimately solved by National Consumer Disputes Redressal Commission. NCDRC's investigation revealed that it was SBI's fault and hence they are liable to pay Rs 97 lakh.
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