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An airline without call centre; FLY91 remains 'digital native'

By Economic Times - 3 weeks ago
FLY91, a regional carrier from Goa, has opted to operate without a call centre, saving costs and enhancing digital solutions. Operating two ATR 72-600 aircraft with 16 daily departures, the airline uses automated bots for customer inquiries, aiming to disrupt the industry with innovative digital approaches.

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