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Flight problems & refunds dominate passenger complaints in Dec; SpiceJet receives over 400 complaints: DGCA Report

By Economic Times - 10 months ago
The Directorate General of Civil Aviation (DGCA) released its December air traffic report, revealing that flight problems and refunds were the main causes of passenger complaints. In December 2023, there were 0.52 complaints for every 10,000 passengers carried. The report stated that 99 percent of the 721 complaints received by airlines have been resolved.

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