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Consumer not the king: Why airlines have so many disgruntled passengers

By Economic Times - 10 months ago
A passenger assault on an IndiGo pilot during a flight delay caused by fog has added to incidents of the already frustrated Indian flyers. The incident highlights the ongoing challenges faced by the Indian aviation industry, including delays, cancellations, poor service, and harassment. The sector is dominated by a near-duopoly, with IndiGo and Tata-owned airlines controlling a significant market share. However, struggling smaller airlines may find respite as market conditions change. Despite these issues, the industry plans to add more aircraft in 2024, though a fare war is not expected due to the grounded planes.

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